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Privacy Policy

NESTLÉ NESCAFÉ® DOLCE GUSTO® PRIVACY POLICY

May, 2015

Thank you for visiting www.dolcegusto-me.com. We hope you enjoy learning more about Nestlé NESCAFÉ® DOLCE GUSTO® and our products.

Nestlé respects your right to privacy in the on-line world when you use our websites and communicate electronically with us. We have therefore developed this Privacy Policy to inform you how Nestlé Middle East FZE (“Nestlé”, “we,” or “our”) collects, stores, uses and processes the personal information you provide us through any of the websites operated by Nestlé (“website”, or collectively, “websites”), including the one you are currently visiting.

This Privacy Policy applies to the personal data that we collect about you for the purposes of providing you with our products and services we offer. By using the Nestlé NESCAFÉ® DOLCE GUSTO® website, you are accepting the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this website. We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted in this Privacy Policy and material changes will generally apply only to activities and information collected on a going forward basis. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your information may be used.

Please be informed that Nestlé Middle East FZE is the Data Controller of any personal information you submit to Nestlé.

If you have any requests concerning your personal information or any queries with regard to this Privacy Policy please Contact Us.

For a detailed description of our online Privacy Policy, please click on any of the questions below.

  1. What personal information do we collect from you and how do we collect it?
  2. How do we keep your personal information secure?
  3. For what purpose do we use your personal information?
  4. What happens if you refuse to provide your personal information?
  5. Who do we disclose your personal information to and why?
  6. How can you access, modify,  or make other choices regarding the use of your personal information?
  7. Which countries will your personal information be sent to and why?
  8. Tracking Technology – How and why do we use them?
  9. E Marketing - What is spamming and what is our position on spam e-mails?
  10. How long do we keep your personal information?
  11. What is our policy on collecting data from children using our websites?
  12. Do we link to other third party websites?
  13. How can you contact us?

 

  1. What personal information do we collect from you and how do we collect it?

    Nestlé may collect personal data about you from a variety of sources, including through:

    • Online and electronic interactions with us, including via Nestlé websites, mobile applications, text messaging programs or through Nestlé branded pages or applications on third party social networks (e.g. Facebook) (Nestlé Sites);
    • Offline interactions with us, including via direct marketing campaigns, hard copy registration cards, competition entries and contacts through Nestlé consumer services call centers;
    • Your interaction with online targeted content (such as advertisements) that Nestlé, or service providers on our behalf, provide to you via third party websites or applications.
    1. Data that you provide to us directly

      This is data that you provide to us with your consent for a specified purpose, including:

      • Personal contact information, including any information allowing Nestlé to contact you in person (e.g. name, home or (e)mail address, and phone number);
      • Demographic information, including date of birth, age, gender, location (e.g. zip code, city and state and geo-location), favourite products, hobbies, interests, and household or lifestyle information;
      • Payment information, including to make purchases (e.g. credit card number, expiration date, billing address);
      • Account login information, including any information that is required for you to establish a user account with Nestlé (e.g. login ID/email, user name, password and security question/answer);
      • Consumer feedback, including information that you share with Nestlé about your experience in using Nestlé products and services (e.g. your comments and suggestions, testimonials and other feedback related to Nestlé products);
      • Consumer-generated content, including any content (e.g. photos, videos and personal stories) that you create and then share with Nestlé (and perhaps others) by uploading it to a Nestlé Site.
    2. Data that we collect when you interact with Nestlé Sites

      We use cookies and other tracking technology which collect certain kinds of information when you interact with Nestlé Sites. Please see our Cookies Policy for information on these technologies and your rights in relation to them.

    3. Data collected from other sources

      We may collect information about you from other legitimate sources for the purpose of providing you with our products and services. Such sources include third party data aggregators, Nestlé promotional partners, public sources and third party social networking sites. Such information may include:

      • Personal contact information;
      • Any personal data that is part of your profile on a third party social network (e.g. Facebook) and that you allow that third party social network to share with us (e.g. name, email address, gender, birthday, city, profile picture, user ID, friend list). You can learn more about the data that we may obtain about you by visiting the website of the relevant third party social network.

      We may also receive personal data about individuals when we acquire other companies.

      Note: depending on the Nestlé website that you are visiting, some or many of the activities listed above may not be available.

      The types and amount of information collected for the features listed above will vary depending on the activity. The requested personal information may include: first and last name, email address, home address, telephone number (work or home), and (for those purchasing products online) credit card information. For some activities, you may be asked to create a username and/or password and/or to provide additional, demographic information, including: (i) your age or date of birth, (ii) gender, (iii) frequency of use, purchase, and consumption of certain Nestlé products and/or other similar products, (iv) facts about your household or lifestyle, and/or, (v) other information relevant to the Nestlé product you’ve purchased or the specific website which you are visiting.

  2. How do we keep your personal information secure?

    Nestlé takes all necessary technical and organisational measures to protect the confidentiality and security of your personal information collected from our websites, including sensitive personal information and personal information from children under 18. These efforts include, but are not necessarily limited to: (i) storing your personal information in secure operating environments that are not available to the public and that are only accessible to authorized Nestlé employees, and our agents and contractors; (ii) using industry-standard SSL encryption to protect the security of certain sensitive personal information (such as credit card information, health or patient information) during transmission to our websites, and, (iii) verifying the identities of registered Website users before they can access the personal information we maintain about them. Please also see Question 4 below.

    1. Data security

      In order to keep your personal data secure, Nestlé has implemented a number of security measures, including:

      • Secure operating environments - Nestlé stores your data in secure operating environments and only accessible to Nestlé employees, agents and contractors on a need-to-know basis. Nestlé also follows generally accepted industry standards in this respect.
      • Encryption for payment information - Nestlé uses industry-standard encryption to provide protection for sensitive financial information, such as credit card information sent over the Internet (e.g. when you make payments through Nestlé’s online stores).
      • Prior authentication for account access - Nestlé requires its registered consumers to verify their identity (e.g. login ID and password) before they can access or make changes to their account. This is aimed to prevent unauthorized accesses.

      Please note that these protections do not apply to personal data you choose to share in public areas such as on community websites.

    2. Retention

      Nestlé will only retain your personal data for as long as it is necessary for the stated purpose, taking into account also our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws.

      This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we collect is no longer required in this way, we destroy or delete it in a secure manner.

  3. For what purpose do we use your personal information?

    Nestlé collects and uses personal data only as necessary for the purposes for which it was obtained. Nestlé may use your personal data for some or all of the following purposes:

    • Orders - to process and ship your orders and to inform you about the status of your orders. Please note that there are many e-commerce websites that sell Nestlé products but that are not controlled or operated by Nestlé. We recommend that you read their policies, including on privacy, before making any purchases on those websites.
    • Account maintenance - to create and maintain your accounts with us, including administering any consumer loyalty or rewards programs that are associated with your account.
    • Consumer service - to provide you with consumer service, including responses to your inquiries, complaints and general feedback about our products. Consumer service may be provided through various forms of communication, including via email, letter, telephone and online chat features.
    • Consumer engagement - to get you more actively engaged with our products and services. This may involve the use or publication of consumer-generated content.
    • Personalisation - Nestlé may combine personal data about you collected from one source (e.g. a website) with data collected from another source (e.g. an offline event). This provides Nestlé with a more complete view of you as a consumer, which, in turn, allows Nestlé to serve you better and with greater personalisation, including in respect of the following:
      • Websites - to improve and personalise your experience on websites, using data such as account login information, technical computer information, and/or previous website usage information;
      • Products - to improve Nestlé’s products, tailor them to your needs and come up with new product ideas. This includes the use of demographic information, consumer profiling information and consumer feedback;
      • Interest-based advertising - to serve you advertisements tailored to your interests. One way Nestlé does this is to match activities or information collected on Nestlé Sites with data collected about you on third party sites (i.e. data-matching). This type of advertising is also known as “online behavioural advertising” or “targeted advertising”. Such personalisation is typically performed via cookies or similar technologies.
    • Marketing communications - to provide you with marketing communications where you have opted-in to receiving such communications (including information about Nestlé, its products and services, competitions and promotions). These can be shared via electronic means (e.g. SMS, emails and online advertising) and via post. If you opt-in to receiving SMS, your mobile service provider’s policy for receiving SMS will apply, which may be at a fee.
    • Social features – to offer you a number of social features, including the following:
      • Website community features on a Nestlé Site
        When you visit a Nestlé Site with a community feature and upload or share recipes, pictures, videos, artwork or other content, Nestlé may use and display the personal data that you share on such sites.
      • Website viral features
        Nestlé may use your personal data to offer you website viral features, such as a tell-a-friend program, where you can share certain news, product information, promotions or other content with family and friends.
        This typically requires the collection and use of personal contact information (e.g. names and emails) so that the selected one-time message/content can be delivered to their recipients.
      • Third party social networking
        Nestlé may use your personal data from when you interact with third party social networking features such as “Facebook Connect” or “Facebook Like”. These features may be integrated on Nestlé Sites including for purposes such as running contests and allowing you to share content with friends. If you use these features, Nestlé may have the ability to obtain certain personal data about you from your social networking information. You can learn more about how these features work, and the profile data Nestlé may obtain about you, by visiting the website of the relevant third party social network.
      • Other specific purposes
        We may use your personal data for other specific business purposes, including to maintain the day-to-day operation and security of Nestlé Sites, to conduct demographic studies or audits, and to contact you for consumer research.
  4. What happens if you refuse to provide your personal information?

    If you choose not to submit any personal information when requested, you may not be able to participate in certain activities and personalized features on our Websites and may limit the services and special offers we can provide you. For example, if you refuse to share your email address, you will not be able to receive any of our newsletters or otherwise register on our Websites. If you refuse to provide your credit card number, you will not be able to purchase products. However, to simply browse our Websites and learn more about our products, you do not need to give us any personal information.

    1. Right to opt-out of marketing communications
      • following the instructions for opt-out in the relevant marketing communication;
      • if you have an account with Nestlé, you may have the option to change your opt-in/opt-out preferences under the relevant edit-account section of the account;
      • Contact Us

      Please note that even if you opt-out from receiving marketing communications, you may still receive administrative communications from Nestlé, such as order confirmations and notifications about your account activities (e.g. account confirmations and password changes).

    2. Access and rectification
      You have a right to request access to your personal data. You may send us a request for access. If Nestlé cannot provide access to your personal data, it will provide you with the reasons why.

      You also have the right to request that Nestlé correct any inaccuracies in your personal data. If you have an account with Nestlé for a Nestlé Site, this can usually be done through the appropriate "your account" or “your profile” section(s) on the Nestlé Site (if available). Otherwise, you can send us a request to rectify your data.
  5. Who do we disclose your personal information to and why?

    Nestlé does not share your personal data with any third party that intends to use it for direct marketing purposes, unless you have provided specific consent in relation to this. Nestlé may share your personal data with third parties for other purposes, but only in the following circumstances:
    1. Affiliates
      Nestlé may provide your personal data to its affiliates or related companies for legitimate business purposes.
    2. Service providers
      Nestlé may engage service providers, agents or contractors to provide services on its behalf, including to administer Nestlé Sites and services available to you. These third parties may come to access or otherwise process your personal data in the course of providing these services. Nestlé requires such third parties, who may be based outside the country from which you have accessed the Nestlé Site or service, to comply with all relevant data protection laws and security requirements in relation to your personal data, usually by way of a written agreement.
    3. Partners and joint promotions
      Nestlé may run a joint or co-sponsored program or promotion with another company and, as part of your involvement in the activity, collect and use your personal data. Your personal data will only be shared with another company if you have opted in to receive information directly from that company. Nestlé encourages you to read the privacy notice of any such company before sharing personal data. If you do not want your personal data to be collected by or shared with a company other than Nestlé, you can always choose not to participate in such activity. If you do opt-in to communications from such a company, remember that you always have the right to opt-out and you would need to contact that company directly to do so.
    4. Legal requirements and business transfer
      Nestlé may disclose your personal data if it is required to do so by law or if, in Nestlé’s good faith judgment, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims.
      In the event of a full or partial merger with, or acquisition of all or part of Nestlé by another company, the acquirer would have access to the information maintained by that Nestlé business, which could include personal data.
  6. How can you access, modify, or make other choices regarding the use of your personal information?

    The following outlines the choices you have with respect to the collection and use of your personal information by us.
    1. You always have the option not to share any of your personal information with us. However, if you choose this option, you will be limited in the activities and features we can provide you, as mentioned in Question 4 above.
    2. If you do not want to receive newsletters, announcements, or other communications and/or services from a Nestlé website or brand, please do not opt-in for those communications or services at the time of registration. If you have opted-in and, at a later time, wish to opt-out, please visit the appropriate "Update Profile" section(s) on our website and amend your preferences.
    3. Along with every e-mail marketing communication sent to you, we provide you the opportunity to discontinue receiving future marketing communications (i.e., unsubscribe). Simply follow the unsubscribe process or directions provided in the email.
    4. You can always review or update any personal information that we may have collected about you for our general website registration. To do this, please visit the appropriate "Update Profile" section(s) on our website (if available). If any of the mechanisms set forth above is not available or you wish to make a different request, please Contact Us.
      In addition, if you participated in a promotion or program that involved a third party and, as part of that promotion, you agreed to receive future communications directly from that third party, you will need to contact the third party directly to opt-out from such communications. This process may be outlined in the third party’s privacy policy.
  7. Which countries will your personal information be sent to and why?

    Nestlé is a global company and your personal information may be transferred across international borders. It may be transferred to countries that have different levels of data protection laws to the country from where you submitted your personal information. Your personal information may also be transferred between different companies of the Nestlé Group located in different countries. Nestlé takes the appropriate measures to maintain security of the personal information both during transit and at the receiving location. The server that makes this website available may be located outside the country from which you have accessed this website. Our main hosting provider for most Nestlé websites is based in the United States and the United Kingdom. This provider is bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that it act only on Nestlé instructions and implements all technical measures necessary on an ongoing basis to keep your personal information secure.

  8. Tracking Technology – How and why do we use them?

    Nestlé does make use of tracking technologies (“Cookies”, “IP Addresses”, Log Files”, “Web Beacons”) to gather certain information such as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of improving the use and functionality of our websites and to better understand how visitors use our websites and the tools and services offered on it. Tracking technologies help us tailor our websites to your personal needs.
    Cookies
    We use Cookies to improve the use and functionality of our websites and to better understand how visitors use our websites and the tools and services offered on it. The storage of Cookies on your computer provides an easy and convenient way for us to personalize or enhance your experience on our websites and to make your next visit more enjoyable. If you like to learn more about Nestlé’s policy on Cookies and your rights, please visit the Nestlé Cookies Policy.

    IP Addresses
    We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our websites to certain users, and, (iv) better understand how our websites are utilized. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

    Log Files
    We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide you. Log files are used internally only, and are not associated with any particular user.

    Web Beacons
    We may use web beacons (or clear GIFs) on our websites or include them in the e-mail messages we send you. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign (e.g., the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

  9. E Marketing - What is spamming and what is our position on spam e-mails?

    Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.

    We do NOT send spam e-mails. We use an anti-spam tool to protect our employees from spamming. Sending e-mails without consent is illegal in many countries. We will not use your personal information (including your e-mail address) for direct marketing or follow-up communications unless you give us your EXPRESS permission. This is called "OPT-IN" consent.
    Also, we do not share your personal information with any third party who will use your personal information for spam mails.
    Nestlé websites give you the opportunity to receive marketing information by e-mail. Every e-mail sent by Nestlé will give you the opportunity at any time to stop receiving marketing e-mails
    If for some reason you believe you have received spam e-mail from a Nestlé Group company please Contact Us immediately.

  10. How long do we keep your personal information?

    We may store the personal information that you send to us via this website in our databases such as our Customer Relationship Marketing database. Your personal information will be kept by the Nestlé Group only for as long as it is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using Nestlé services or stop using this website. After this period, your personal information will be deleted from all systems in the Nestlé Group.
    We remind you that we have a right to have your personal information deleted at any time. Please see Question 6 above.

  11. What is our policy on collecting data from children using our websites?

    Nestlé does not knowingly solicit or collect personal data from children below the age of 12. If Nestlé discovers that it has accidentally collected personal data from a child below 12, it will remove that child’s personal data from its records as soon as reasonably possible. However, Nestlé may collect personal data about children below the age of 12 years of age from the parent or custodian directly and therefore with their explicit consent.

  12. Do we link to other third party websites?

    We may link this website to other companies or organizations websites (collectively, “third party sites”. This Privacy Notice does not apply to such third party sites as those sites are outside our control. If you access third party sites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these third party sites before you submit any personal information. We try, as far as we can, to ensure that all third party linked sites have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these third party sites.

  13. How can you contact us?

    If you have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact us by writing to Nestlé Middle East FZE PO Box 17327, Dubai UAE or by sending an email to carecenter@nestle-family.com. You can also call Nestlé NDG Care Center UAE 800 DGusto (348786) Other Countries +971 (0) 4 8100081.

Copyright © 2015 Nestlé Middle East FZE