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Terms & Conditions of Sale and Privacy


May, 2015

Thank you for visiting We hope you enjoy learning more about Nestlé NESCAFÉ® DOLCE GUSTO® and our products.

This website is operated by Nestlé Middle East FZE ( “Nestlé“, “we”, “us” or “our”) with registered office at PO Box 17327, Dubai, United Arab Emirates (UAE).

By placing an order online, you agree to be bound by these terms and conditions (“Terms and Conditions”) which shall apply to all NESCAFÉ® DOLCE GUSTO® products (“Products“) advertised in this website (“Website”).  By accessing, browsing and using our Website, you acknowledge that you have read, understood and accepted, without reserve, these Terms and Conditions, as modified from time to time by us.

By placing an order through the Website, you warrant and represent that:

  • You are over 18 years of age; and
  • You are legally capable of entering into binding agreements.

An order placed on this Website is an offer and will only be binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email confirming that we have received your order at which point a purchase agreement between us will be formed.

Bulk orders from the trade or consumer groups will not be accepted.

Title and ownership of the Product(s) shall remain with us until we receive the total and final cleared payment. The risks on the Products are passed on to you when the Product(s) is successfully delivered.



The content of our Website and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products and processes are the property of Nestlé or its parent company Société des Produits Nestlé S.A. or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.

Nothing contained on our Website shall be interpreted or construed as granting you a license or a right to use any such content of our Website.



The price of the Products for sale in this Website are quoted in the local currency and does not include the delivery charges.



Payment of the Product(s) on the Website will be done via credit card only (Visa, MasterCard).  We will not dispatch any order of any of the Product(s) until funds are cleared from your account.  If we are unable to charge your credit card, you will be notified during the online purchase transaction. We reserve the right to terminate automatically our purchase agreement with you with no need of a Court order if your credit card company refused authority for payment or reasonably believe that payment will be refused at any stage.



Delivery will be made to the address specified when you register on the Website, provided that the address is within the UAE. You may change the  address provided through the “edit profile” feature and during the confirmation stage only during the checkout. 

It is your entire  responsibility to ensure you that you are available to receive the Product(s) ordered.  If you are not at the delivery address to receive the ordered Products, a card with a contact number will be left for you to arrange with the courier an alternative drop off time.  After two (2) delivery attempts, the Product(s) will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge.  From that point, if you still wish to receive your order, you will have to re-order via the online shop.

Products are subject to availability and the prevailing market conditions.  In the event of non-availability of any of the Products, this will be stated on the Website.

For any orders under the value of 200AED, delivery charges will apply and will be communicated during the online purchase transaction.

For orders that have a total value equal to or more than 200AED, delivery will be free of charge.

Where an order of any of the Products is accepted, we will ensure that the Products are dispatched within three (3) working days from the date of placing the order subject however to availability of stocks and receipt of clear funds.



Products delivered must be inspected immediately by you. Any faulty, damaged or defective Product shall be reported to us within fourteen (14) days after the delivery of the faulty, damaged or defective Products by calling our customer service hotline: in the UAE: 800 DGusto (348786) and in other countries +971 (0) 4 810 0081 and shall be returned with the original packaging.

Any faulty, damaged or defective Product shall be repaired. If the repair is not possible, the faulty, damaged or defective Product shall be replaced with a similar Product. In case that the faulty, damaged or defective  Product cannot be repaired and is no longer available, the Product’s amount paid (less the delivery charges) shall be refunded to you within thirty (30) days from the date of notification that the Products cannot be repaired and replaced. 

A refund in case of “change of mind” is not accepted.



To meet our delivery deadlines, online orders are processed automatically by our system and immediately transferred to our Logistics Centre. If you wish to cancel or modify your order, we kindly invite you to contact as soon as possible by phone our customer service hotline: in the UAE: 800 DGusto (348786) and in other countries +971 (0) 4 810 0081.

However, as soon as your order is confirmed, we cannot guarantee any changes or cancellations required.



A Cookies Policy applies to this Website. We invite you to read this Cookies Policy carefully.

At the time of registration you will receive a password. It is your responsibility to maintain the confidentiality of your password. You are entirely responsible for all orders of the Product(s) online or for any information provided to us using your email address and password. You must immediately notify us of any unauthorised use of your email address and/or password or any known breach of security.

Any personally identifying data and information that you may send via the Internet to our Website are protected and treated according to our Data Privacy Policy. We invite you to read this Data Privacy Policy carefully before providing us with any personally identifying data and information.



From time to time, and, at our sole discretion, purchase of Products may be subject to special offers. Nestlé reserves the right to alter, amend, suspend or terminate any special offers, promotions or competitions at any time without any prior notice.



These Terms & Conditions shall be governed by the laws of the United Arab Emirates. Any dispute, arising in connection with these Terms and Conditions, and which is not resolved shall be submitted by either Party to the exclusive jurisdiction of the competent Courts of Dubai.

We have the right to amend these Terms and Conditions from time to time.  You will be subject to the Terms and Conditions in force at the time that the order was placed, unless any change to such terms and conditions is required retroactively by law or government authority.

All notices must be sent by post to our address PO Box 17327, Dubai, United Arab Emirates or via email or posted in the Website.

This website is also subject to Nestlé Terms and Conditions, please visit the website


Copyright © 2015 Nestlé Middle East FZE